shipping / returns / Refunds

★  personalized orders  ★

If your product requires personalization, please ensure that you input your customization text exactly as you would like it to appear when printed. For instance, if you prefer uppercase letters, type your text accordingly. Always double-check for spelling errors before finalizing your order. Your custom text will be reproduced precisely as you provide it. We are not liable for any spelling mistakes in the text you submit. However, if we print your correctly spelled text inaccurately, please contact us, and we’ll gladly provide a replacement at no additional cost. Your satisfaction is our priority.

We do not accept returns or refunds of personalized items.

★  processing  ★

We would like to inform you of our order processing procedures to ensure a seamless shopping experience with us. For orders that require customization, please note that our processing time, which includes preparing the product according to your specifications, will typically take 1-2 business days. However, if no customization is requested, your order will be processed the next business day and shipped out the following day. It’s essential to highlight that all our products are made to order, thus necessitating a minimum of 1 business day for processing.

Please be advised that during peak hours and holiday seasons, we may experience higher order volumes, resulting in extended processing times. In such instances, we kindly ask for your patience and understanding as we strive to maintain our commitment to quality and timely delivery. Typically, during these periods, we recommend allowing between 3-5 business days for your order to be processed. Should you have any questions or require further assistance regarding your order, please don’t hesitate to reach out to us, we will be more than happy to assist you.

Processing time frame is in addition to the shipping time frame estimate. We do our best to process your order as soon as possible to have it ready for shipping.

★  shipping  ★

Shipping time estimate is in addition to the processing estimated time. Delivery delays are as estimated by the carriers and are not guaranteed.

If shipment has been shipped out on or before the ship out date estimated on your order details, it is then up to the carriers to delivery within the estimated shipping times. Please understand that it is out of our control if carrier does not meet those estimated delivery delays. In such cases, no refunds or replacements will be issued.

For package values above 800$, buyers are responsible for any customs and import taxes that may apply. Packages below this amount do not incur any custom fees.

★ NON-DELIVERED / LOST / RETURNED PACKAGES ★

If delivery of package by the carrier has been attempted without any reception, (depending on the shipping carrier) a notice card will be left by the carrier indicating the location & time to pick up your parcel from the post office. A pickup time frame will also be indicated on the notice card and you will receive an indication as well on the tracking attached to your order.

If package is not picked up by that time frame or if package is refused pickup by the recipient, in such cases item will be considered lost and will NOT be returned to sender. No refunds or replacements will be issued.

★  PACKAGING  ★

All of our products are thoroughly inspected before packaging for any defects or misprints. All items are carefully and very well over packaged so they arrive safely. 

★  GIFT WRAPPING  ★

We are pleased to offer gift wrapping services to add an extra touch of elegance and thoughtfulness to your purchases.

While all our products come in regular packaging, we understand the importance of making your gift truly special. If you wish to have your item beautifully wrapped, simply select the “Gift Wrapping” option before adding the item to your cart.

Additionally, should you desire to include a personalized note or message for the recipient, we are delighted to accommodate your request. When selecting the gift wrap option, you’ll have the opportunity to add a note as well. Simply enter the message you’d like to convey, and we will ensure it is included within the package, adding a heartfelt touch to your thoughtful gesture.